TERMS + CONDITIONS
S T O R E H O U R S + S H I P P I N G
The NOTO store // COSA Mart is open Wednesday - Sunday from 12-6 PM PST. Shipments of orders will take place on a first in first out basis over the course of these business days. Please note - our store has a very small team and expedited shipping is not guaranteed. Shipping times calculated at checkout refer to time in transit, not time in which the order will be shipped out.
Items ordered and paid for will ship within 5- 7 business days and you will receive an email notification with tracking information once shipment is fulfilled, unless otherwise mentioned.
The shipment window begins once orders leave our facility. USPS typically delivers packages within 5 business days unless an expedited service is purchased at checkout.
We will send tracking info for customer to know when your product arrives. We do not accept responsibility if product says delivered by the postal service but customer claims to not have product. This will have to be taken up between customer and postal service. We will accept responsibility if we put in a wrong address from what was given to us or if the package is lost in the mail with proof from postal service .
*NOTO Botanics // COSA Mart is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.
I N T E R N A T I O N A L S H I P P I N G
Unavailable at this time. Keep posted!
I N Q U I R I E S
If you have any problems with your order, contact us: theflagship@notobotanics.com
D A M A G E S
If you receive a damaged item, contact us immediately. We happily replace any damaged items reported within 48 hours of order delivery.
R E F U N D S + E X C H A N G E S
Due to the nature of our offerings, we do not accept returns. However,
we offer replacements or store credit should the product arrive damaged.
If in doubt, get in touch.
We strive for smiles and your satisfaction is our top priority.
we offer replacements or store credit should the product arrive damaged.
If in doubt, get in touch.
We strive for smiles and your satisfaction is our top priority.
A L L E R G I E S + R E A C T I O N S
Please be sure to always know what ingredients you may be allergic to before using our products. Always do a small patch skin test to see if you may have any reactions to our ingredients.
Never use products in the eye area, internally, or on open wounds or irritated skin.
We strive to bring you joy with our brand - please let us know of any concerns, joys, comments, or suggestions.
COVID -19 RELATED SHIPMENT DELAYS
PLEASE NOTE:
Processing times for your order may be delayed due to the restrictions and the consistent changes occurring around COVID-19.
Our team is working as safely, and quickly as possible to get your order to you. We are unable to take responsibility for additional delays caused by carrier services, however, we're here to help and our priority is your happiness.
Please reach out to us with any questions or concerns.
Stay safe.